FAQ's

How to make purchase?

  • Select the product add quantity and add to cart.
  • View Cart , here you can make modification in the quantity of the selected product.
  • Click on check out and you will be redirected to checkout page.
  • First you need to add your details and address , based on your PINCODE, shipping value will be displayed.
  • GST Will be charged on total value of Products and Shipping value.
  • Choose you preferred payment option and then proceed to complete the purchase.
  • Confirmation mail and WhatsApp message will be sent to you.

How much time does Alliedware.in need to prepare and dispatch your orders?

The majority of orders that come in before 1 pm are prepared and dispatched on the same day, however at times some orders may require 24/48hrs for preparation.
In Some Special Cases like Holidays, Week Off it may 72 hrs. to dispatch your order.
In Case of BULK orders when quantity is more, dispatched time will be communicated to end user over call.

What are the shipping costs and the delivery time?

The shipping costs will be automatically calculated @ checkout page , our shipping charges are calculated based on total weight of all selected products in order to give you lowest shipping charges.
The delivery period will depend on the destination of your client, expect 4-7days of door delivery from the date of dispatch

What do the shipping costs include?

The delivery costs include: Suitable packaging of the Products and transportation.

Could a situation arise where there is an order with several deliveries?

We want clients to receive products as quickly as possible, therefore it is possible that at times we will have partial deliveries. This situation may arise if your order contains more than one product and one item has a longer delivery time than another.

How can I find out what the status of my order is?

You will find this information on your order panel. Once the order has been dispatched, on the panel you will see who the logistics operator responsible for shipping is and the link where you will find all the available
information about the status of your order.

Is it possible to return or change a product?

Alliedware.in will accept product returns from its clients with its prior authorization. You will notify our team through call or email and we will take charge of managing the inverse logistics. The transport costs incurred by the return will be borne by you and shall be deducted from the amount of the return. The period for making returns cannot surpass 30 days from the time of delivery.

What happens if an error is detected in the data after an order is made?

It will only be possible to modify or cancel the order in cases where it has still not left our warehouse. Once it has been delivered to the logistics operator it will be handled as if it was a return. Return Charges if Applicable will apply.

What happens if you do not collect an order?

The package will be returned to our warehouse and our team will undertake the necessary processes in order to process the payment. The dispatch of the order, as well as the return to the warehouse, result in transportation costs that will have to be covered by the company or the person who has made the order. Therefore, in case of Pre-payment you will receive a payment corresponding to the return of the order, with the round-trip shipping costs deducted.

What action should I take in the event of incidents?

Transportation incidents

The order arrives with “knocked package” symptoms. At Alliedware.in we will manage the process with the logistics operator. It will be necessary to inform us of the incident within 24-hrs from the delivery time, providing photos of the knocked package.

Dispatch of incorrect products ?​​​​​​​

Alliedware will accept changing products sent incorrectly and we will cover the re-shipping costs provided that you informs us of this situation within a period of 48 hrs from the date of receiving the consignment. You must provide a photo of the product and another photo of the product label. Once the necessary checks have been carried out, Alliedware.in will inform you about the possible collection of the product and its replacement.

Defective products

In the event that you receive a defective product, and within a period of 30 calendar days following delivery, you can choose to cancel the order ,request a return or replacement of it (with the price paid returned) or to have a discount on the price of the product proportional to the defect. After 30 days it will not be possible to make any claims.

Guarantee​​​​​​​

In the event you receive a defective product, it will be necessary to contact our helpline number in order to outline the problem with the product. Each case will be handled individually and a solution will be provided as quickly as possible.
In order to carry out this process you will need to have the following information: alliedware.in order no., indicating the product to point out; a description of the problem with the product and photographs in the case of visible damage.

What is the material of the Products?

You will find the material detail in the Product description.

How will I be assured about the quality of products?

We are in business of hardware since 1980’s based out of Aligarh and we continuously working to give better quality to our customers. We are first among our peers to adopt new processes or technology to provide best quality products. So we assured you about our quality and fitment.

How to handle Fitment issues after purchase?

We will provide support on call or video support to help your carpenter know how to fit the product on your door.